Open to opportunities in the Netherlands

Carlos
Dorronsoro Málaga

Operations and strategy professional with an engineering foundation. Passionate about AI, digital transformation, and building things that matter.

2+
Years in Operations
30+
Countries Visited
1,000+
Games as Referee
Carlos Dorronsoro Málaga

Engineer by training. Operator by instinct. Tech-obsessed by nature.

I'm Carlos, an industrial engineer from Madrid who found his sweet spot where operations, strategy, and technology meet. I love taking complex problems, structuring them, and turning them into real solutions.

Over the past 2+ years I have been working in large-scale digital transformation programmes in financial services, coordinating cross-functional teams across multiple European markets. My day-to-day involves designing governance frameworks, automating executive reporting, and keeping complex projects on track.

I also lead the AI adoption initiative for my department, identifying high-value use cases and building a culture of continuous learning around technology and artificial intelligence.

Now I'm looking for my next chapter: moving to the Netherlands to join a tech-driven company where I can keep building at the intersection of operations, strategy, and AI.

Outside of work, you'll find me exploring new countries, playing chess, or experimenting with the latest AI tools. I also spent 7 years as a federated basketball referee, which taught me everything about decision-making under pressure.

Operations & Strategy AI & Innovation Digital Transformation Agile / Scrum Relocating to NL

Where I've Made Impact

From digital transformation to AI adoption, building the bridge between business and technology.

PwC (Banking & Insurance)

Madrid, Spain · Aug 2024 – Present

Aug 2024 – Present
Business Operations & Transformation
Top 5 Global Insurer
Working within a €200M+ international digital transformation programme across 4 European markets. Leading a 6-person strategy workstream, designing governance frameworks, automating executive reporting (reducing C-level decision cycles by 30%), and managing the Jira/Confluence operating model for 150+ members and 20,000+ user stories.
€200M+ Programme 4 Markets 150+ People Jira & Confluence
2024 – Present
Innovation & AI Lead
Department-wide initiative
Spearheading AI adoption across the department, identifying 15+ high-value use cases in insurance operations and driving a 25% productivity improvement. Own the internal learning roadmap for 50+ employees, coordinating 30+ manager-led training sessions on AI, banking technology, and business applications.
AI Adoption 15+ Use Cases 25% Productivity Gain L&D
2025
Process Improvement Advisory
Top 3 Spanish Bank
Conducted an end-to-end diagnostic of 10+ core technology providers and designed a target operating model (roles, SLAs, KPIs), identifying a 20% cost reduction opportunity. Built a data-driven business case identifying €3M in potential savings with 25% ROI across multiple scenarios.
€3M Savings Operating Model 25% ROI

Sygris (Sustainability Software)

ESG Data & Reporting · Sep 2023 – Jun 2024

Sep 2023 – Jun 2024
Process Optimisation Intern
BSc Thesis Project
Optimised cross-team delivery using Agile methodologies (Scrum/Kanban) across 5 teams, improving execution cadence by 20% and accelerating ESG reporting product deliverables. Designed a comprehensive process improvement roadmap (intake/triage, governance rituals, standardised templates) adopted company-wide for product development workflows.
Agile / Scrum ESG & Sustainability Process Design 20% Improvement

Where I Learned

An engineering foundation combined with business and digital transformation knowledge.

Carlos graduating from Universidad Pontificia Comillas ICAI

Universidad Pontificia Comillas ICAI

Universidad Pontificia Comillas ICAI

BSc in Industrial Engineering (Electronic Engineering)

Madrid, Spain · 2020 – 2024

The Power Business School

Business Management + Digital Transformation Programme

2024 – 2025

McNeil High School

Freshman Year Abroad

Austin, Texas, USA · 2018

What I Bring to the Table

A blend of operational skills, tech capabilities, and a passion for continuous learning.

📋

Project Management

  • Agile / Scrum / Kanban
  • Jira & Confluence administration
  • Backlog management (20,000+ stories)
  • Stakeholder management (C-level)
  • Cross-functional team coordination
  • Governance & reporting frameworks
🎯

Strategy & Operations

  • Digital transformation strategy
  • Business case development
  • Operating model design
  • Process optimisation
  • Data-driven decision making
  • Executive communication
🤖

AI & Innovation

  • AI use case identification & adoption
  • Prompt engineering & AI workflows
  • Claude, Perplexity, Gemini, DALL-E, ChatGPT
  • AI agent development (Microsoft)
  • AI-powered productivity tools
🛠️

Tech & Tools

  • SQL & Power BI
  • Excel advanced (VBA, macros, models)
  • Microsoft 365 Expert
  • Atlassian Suite (Jira, Confluence, Loom, Rovo)
  • MATLAB, C, C++ (engineering)
🌐

Languages

  • Spanish (Native)
  • English (Fluent)
  • Dutch, Beginner, 150+ Day Streak
🤝

Soft Skills

  • Leadership & team coordination
  • Decision-making under pressure
  • Adaptability & cultural awareness
  • Problem-solving & critical thinking
  • Communication & storytelling

Certifications

AI Transformation Leader

Microsoft Certified

Create an AI Agent

Microsoft Applied Skills

Scrum Master Certified (SMC)

Scrum Manager

AI Fluency

Anthropic Certified

Cowork Certification

Anthropic Certified

Claude 101

Anthropic Certified

Loom Fundamentals

Atlassian Credentialed

Forge Fundamentals

Atlassian Credentialed

Rovo Fundamentals

Atlassian Credentialed

Data-driven Decision Making

Coursera

Problem Solving with Excel

Coursera

Effective Business Presentations

Coursera

More Than a CV

The things that shape how I think, lead, and approach life.

Carlos playing chess at Comillas tournament
♟️

Chess, Trofeo Rector

2nd place in the Trofeo Rector chess tournament at Universidad Pontificia Comillas, competing in the Madrid Championship hosted at the university.

🔗 Read the article
Countries visited by Carlos
✈️

30+ Countries, 5 Continents

From Austin, Texas (where I did a high school year at McNeil High School) to every corner of the globe. Travel has shaped my cultural awareness, adaptability, and global perspective.

🌎 Explorer at heart
❤️
🤝

Volunteering & Giving Back

Robotics for kids (ages 10-12) at Colegio San Alfonso, teaching the next generation to build and code. Also volunteered at San Juan de Dios, supporting people with physical disabilities.

💜 Community-driven
💻
🚀

HPE CDS Tech Challenge

Participated in the Hewlett Packard Enterprise CDS Tech Challenge, a technology competition pushing boundaries in innovation and problem-solving.

⚡ Tech Competitions

Ready to build something great together?

I'm actively exploring Product, Strategy & Operations, and Business Operations roles in tech and fintech in the Netherlands.

Available for opportunities. Relocating to the Netherlands.